Refund and guarantee policy
Last updated
Every Automization service has a guarantee. This page says what happens if we don't meet it, and when you get money back. Fuller conditions are in our terms and conditions.
Before you're charged
When you order online, nothing is charged until we've reviewed your scope and confirmed it fits. For Hire AI developers, which starts with a 7-day trial, your card is charged only after the trial ends. For everything else, your card is authorised but not charged; if the scope doesn't fit, or we don't confirm within 7 days, the authorisation is released.
Refunds and free months
| Service | Guarantee | Money back |
|---|---|---|
| Hire AI developers ($3,000/month) | Pay nothing if you're not happy in the first 7 days. If a developer stops being the right fit later, we replace them within 7 days. | Cancel within the 7-day trial and you're never charged. |
| AI consulting ($199) | If we can't show you at least 3 ways AI saves your team time, your $199 is refunded. | Your $199 is refunded. |
| Website maintenance ($149/month) | Every update, backup and check done each month, with a report to show it, or that month is free. | That month's fee is credited or refunded. |
| LinkedIn ghostwriting ($799/month) | 12 posts published every month on schedule, or that month is free. | That month's fee is credited or refunded. |
| Social media management ($999/month) | Every post delivered on the agreed schedule, or that month is free. | That month's fee is credited or refunded. |
| Email marketing ($799/month) | Your core flows, such as welcome and abandoned cart, live within 30 days, or the next month is free. | The next month is free. |
| PPC management (from $799/month) | Campaigns live within 7 days of access. If cost per lead hasn't beaten your starting baseline by day 90, management is free until it does. | Management is free until it does. |
Guarantees met with more work, free
For these, the remedy is that we keep working at no charge until the promise is met:
| Service | Guarantee |
|---|---|
| MVP development | Delivered to the agreed scope by the agreed date, or we keep building free until it's live. |
| Code audit and hardening | Every critical issue found in our audit is fixed, or we keep working free until it is. |
| Android app modernization | Live on Google Play and meeting its current Android requirement by the agreed date, or we keep working free until it is. |
| Web application development | Delivered to the agreed scope by the agreed date, or we keep working free. Bugs are fixed free for 30 days after launch. |
| White label web development | Delivered to the agreed scope by the agreed date, or we keep working free until it is. |
| Web design | Live by the agreed date and scoring 90+ on Google PageSpeed Insights, or we keep working free until it does. |
| AI receptionist | Works as agreed for its first 30 days, or we fix it free until it does. |
| AI automation | Runs as specified for its first 30 days, or we fix it free until it does. |
| Custom AI development | Meets the accuracy or performance target agreed in the scope before sign-off, or we keep working free until it does. |
| Cold email lead generation | If your campaign hasn't produced at least 50 positive replies in the first 60 days of live sending, we keep running it free of charge until it does. |
| LinkedIn lead generation | If we haven't produced at least 30 positive replies in the first 60 days, we keep running it free until we do. |
| SEO services | If your target keywords haven't climbed in Google within 90 days, we keep working free until they do. |
| Influencer marketing | If we haven't secured at least 5 creator partnerships in the first 60 days, we keep working free until we do. |
| Ad creatives | Every monthly batch delivered on time, with revisions until you approve it. |
Conditions
- When the clock starts: guarantee clocks start when the work goes live (for example the first day of live sending for outbound).
- What we need from you: guarantees assume access, approvals and feedback are given on time. Delays on your side extend the deadline by the same time.
- Outbound and PPC: outbound guarantees need an agreed target list; PPC guarantees need the minimum ad budget agreed on the first call.
- Third-party costs aren't refundable: ad spend, creator fees and other costs paid on your behalf.
- Cancelling a monthly service stops future charges. The current month isn't refunded unless a row above says so.
How to claim
Email humza@automization.io with your order or invoice number. We'll reply within 2 business days. Refunds go back to the original payment method within 10 business days of approval.